Shipping policy

We ship from a network of fulfillment centers—because cat people are everywhere. Otis thinks of this as teleporting. We call it logistics.

⭐ Shipping & Delivery

Every item is made-to-order and quality-checked before shipping. Production takes 2-3 business days, followed by 2-4 business days for delivery.

At checkout, you'll see a delivery estimate tailored to your location. Orders placed before 3pm ET enter production the same day.

You'll receive tracking information as soon as your order ships.

Delivery times may vary during holidays or due to carrier delays.

Rates are calculated at checkout based on your location, shipping method, and item weight.

Spot a typo or error in your order? Email us immediately at support@getcatitude.com

If the order hasn’t shipped yet, we can fix it. If it has, we’ll work with the carrier to help, but outcomes may vary.

Otis sometimes rearranges our keyboard, so we understand mistakes happen.

If your package is lost, marked delivered but missing, or damaged on arrival—email us at support@getcatitude.com and we'll resolve it.

Your happiness matters to us — and a little to Bella, though she hides it well.

We’re here to help. Email support@getcatitude.com — our human team will respond quickly, supervised by two extremely opinionated cats.