Refund policy
Catitude 90-Day No-Hassle Returns & Quality Guarantee
At Catitude, we want you to love your order just as much as Otis loves sitting on fresh laundry and Bella loves judging from across the room. If anything isn’t perfect, we make it easy.
⭐ The Catitude Promise
We stand behind the quality of every item we make. More importantly, we want you to love what you ordered. That's the Catitude Promise, and here's exactly what it means:
If something arrives less than perfect, that's on us. In fact, if you're not happy for any reason, you can return or exchange your order within 90 days of delivery. No fine print, no hassle, no stress, no complicated steps.
Our Promise covers things like:
- Printing issues
- Premature fading
- Stitching problems
- Damaged or flawed items
- Anything that arrived not up to Catitude standards
Just contact us and we’ll take care of it.
⭐ How to Start a Return or Exchange
Just email us at returns@getcatitude.com with:
- Your order number
- The item(s) you’d like to return or exchange
- A quick note about what you'd like us to do
That’s it.
No long forms.
No hoops.
No interrogations from Bella.
⭐ Incorrect, Damaged, or Defective Items
These are always covered by our 90-Day Catitude Promise
If something arrived damaged or defective:
- Send a quick photo to support@getcatitude.com
- We’ll replace it or refund you right away
- We cover shipping for replacements
Otis will probably try to sit on the replacement before it goes out. We’ll try to stop him.
⭐ Non-Returnable Items
- Gift cards
- Final-sale items
- Items damaged due to normal wear and tear or misuse
⭐ Processing Time
Once we receive your return, please allow 3–5 business days to issue your refund or ship your exchange.
⭐ Questions?
Email us anytime at support@getcatitude.com
We’re real humans, supervised by two questionably helpful cats.